1. Introduction
We at Tweed Art Ltd (“we”, “us”, “our”) respect your privacy and are committed to protecting your personal data. This Privacy & Cookies Policy explains how we collect, use, disclose and safeguard the personal data you provide to or that we collect via our website (https://www.tweedart.co.uk) (“Site”), as well as your rights under applicable data protection laws including the UK GDPR and Data Protection Act 2018.
2. Controller details
Tweed Art Ltd
Registered address: 1 Biggiesknowe, Peebles EH45 8HS, Scotland, UK
Company number: SC459146
Contact email: info@tweedart.co.uk
Telephone: 01721 720246
3. Data we collect
We may collect and process the following categories of personal data:
Identity & contact data: name, postal address, email address, telephone number, organisation (if relevant)
Transaction data: details of services you purchase, payments, invoices, returns, quotations
Technical & usage data: IP address, browser type/version, operating system, geographic location, pages visited, reference URL, date/time stamps
Marketing & communication data: preferences in receiving marketing from us and communication preferences
Other data you provide: via contact forms, email correspondence, feedback or customer service interactions
4. How we collect your data
Directly from you when you fill in forms on our Site, contact us by email/phone or purchase services.
Automatically through your use of our Site (cookies, server logs, analytics)
From third parties (e.g., payment providers, business partners) as necessary for our contract with you.
5. Legal basis for processing
We will only process personal data when we have a valid legal basis, including:
to perform a contract with you (e.g., to deliver our picture-framing service)
to comply with a legal obligation
for our legitimate interests (provided these are not overridden by your rights) – e.g., improving our services, marketing (where consent has been obtained), preventing fraud
where you have given your consent (e.g., for receiving marketing communications or non-essential cookies)
6. Purposes of processing & sharing
We use your personal data for the following purposes:
to enable your purchase of our services (quotation, payment, delivery etc)
to respond to enquiries and provide customer service
to maintain and improve our Site and services
to send you marketing communications (with your consent)
to comply with legal and regulatory obligations
to administer loyalty programmes or competitions (if applicable)
We may share your data with:Payment processors and banks (for payments)
IT and hosting providers, analytics services (for Site operations)
Marketing services (for sending e-mails, if you opt in)
Legal or regulatory bodies if required by law
We do not sell your personal data to third parties.
7. Cookies & tracking technologies
We use cookies and similar tracking technologies. We categorise them as:
Essential cookies – necessary for the Site to function (e.g., keeping you logged in, shopping cart)
Functionality cookies – to remember your preferences (language, region)
Performance/analytics cookies – to collect anonymous data about how you use the Site (pages visited, errors)
Marketing cookies – used by us to track campaign performance.
When you first visit the Site you will see a cookie banner allowing you to accept or reject non-essential cookies. You can also manage or delete cookies via your browser settings – note doing this may affect Site functionality.
8. Data retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, accounting or reporting requirements. After this period, we will either delete or anonymise your data.
9. International transfers
Your information will not be transferred outside the U.K.
10. Your data subject rights
Under UK data protection law you have the right to:
request access to your personal data
request rectification of inaccurate data
request erasure of your personal data (‘right to be forgotten’) where we have no legal basis to retain it
object to or restrict processing of your personal data
request data portability where applicable
withdraw your consent at any time (for processing based on consent)
To exercise your rights, please contact us at info@tweedart.co.uk. We will respond within one month unless there is a valid reason for delay.
11. Security
We use appropriate technical and organisational measures to protect your personal data (secure servers, encryption, access controls etc.). However, no internet transmission is 100% secure and we cannot guarantee absolute security.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date will be revised accordingly and we will publish the updated policy on our Site. Where changes are significant, we will provide a prominent notice (or e-mail where you’ve opted in).
14. Contact us
If you have any questions about this policy or how we process your data, contact us at:
Tweed Art Ltd
1 Biggiesknowe, Peebles EH45 8HS, Scotland, UK
Email: info@tweedart.co.uk
Tel: 01721 720246