These terms and conditions apply to all transactions between us and you, they do not affect your statutory rights. Please read them carefully.
By using our site, you indicate that you accept these terms and conditions.
No person under the age of 18 years may purchase Goods.
You are: visitor to Our Web Site / our customer
In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
“Our Web Site” means the entire computing hardware and software installation that is or supports Our Web Site.
“Goods” means any of the Goods we offer for sale on our web site
“Content” means information in any form published on Our Web Site by us or any third party with our consent.
2 Our contract with you
2.1 These terms and conditions apply:
2.1.1 so far as the context allows, to you as a visitor to Our Web Site; and
2.1.2 in any event to you as a buyer or prospective buyer of our Goods.
2.2 Goods advertised may not be available.
2.3 We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when we shall despatch your order. That is when our contract is made. It is possible that the price may have increased from that posted on our web site.
2.4 We may change these terms and conditions at any time. Any changes will take effect on the date that they were posted on our website.
2.5 All descriptions, weights and sizes of Goods are supplied by us and may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.
2.6 If the Goods you order are not available, we will offer you alternatives before we despatch your order. If this happens you may:
2.6.1 accept the alternatives we offer;
2.6.2 cancel your order;
2.6.3 leave the order valid, but tell us to omit the out-of-stock item.
2.7 If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
2.8 Whilst we make every effort to photograph paintings and objects to the best of our ability in our collection, colours may vary slightly from piece to piece. Computer monitors and screens vary in colour too and we would like to make you aware of this.
3 Price and Payment
3.1 You must pay us the full price of your order before we will send any part of it. The price and currency of the goods shall be that stipulated on our website inclusive of VAT the price excludes delivery charges.
3.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.
3.3 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.
3.4 You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.
3.6 Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order as cancelled if you cancel and you have already paid for the goods, you will receive a full refund.
3.7 We cannot be held responsible if an item sells in the gallery and on the gallery online shop simultaneously. If this instance does occur, the customer who purchases an artwork in the gallery will take priority. In the unlikely event of this occuring, we will contact the online customer to notify them of this, and will arrange a full refund.
4 Information you give us
4.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
4.2 We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within 14 days of purchase.
5.1 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
5.2 If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
5.3 We may deliver the goods in instalments if the goods are not available at the same time for delivery.
5.4 Deliveries will only be made to addresses within the United Kingdom, unless special arrangements have been made by Us.
6 Returns and refunds
Because you are buying the Goods by mail order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply:
6.1 All correspondence regarding the return of Goods shall be carried out between You and us.
6.2 You must tell us you wish to cancel within 14 days of your receipt of the Goods
6.3 In any event, you may not cancel orders for artworks commissioned by an artist.
6.4 The Goods must be returned to us within 21 days of delivery:
6.4.1 with both goods and all packaging in their original condition;
6.4.2 securely wrapped;
6.4.3 including our delivery slip;
6.4.4 at your risk and cost.
6.5 After we have received the Goods, we will credit your payment method with the full purchase price of the goods returned no later than 30 days from the date of receipt;
6.6 If you do not return the Goods to us, you are still liable to us for the cost.
6.7 We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
7.1 We or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods, at any time and without advance notice.
7.2 You are advised that Content may include technical inaccuracies or typographical errors.
7.3 We give no warranty and make no representation, express or implied, as to:
7.3.1 the adequacy or appropriateness of the Goods for your purpose.
7.3.2 the truth of any information given on Our Web Site;
7.3.3 any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose;
7.3.4 compatibility of Our Web Site with your equipment software or telecommunications connection.
7.3.5 compliance with any law;
7.3.6 non-infringement of any right.
7.4 Our Web Site contains links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.
7.5 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.
7.6 In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.
8 Content and Intellectual Property Rights
8.1 Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.
8.2 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.
8.3 You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
9 System Security
9.1 You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;
9.2 You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.
9.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
9.4 Examples of violations are:
9.4.1 accessing data unlawfully or without consent;
9.4.2 attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
9.4.3 attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”;
9.4.4 forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
9.4.5 taking any action in order to obtain Goods to which you are not entitled.
9.5 you agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of:
9.5.1 any violation of system security as set out above;
9.5.2 your use of Our Web Site;
9.5.3 any other breach or violation of this agreement by you;
9.5.4 the infringement by you, or by any other user of your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
11 Contractual Limitation
Where we provide Goods without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods.
12 Rights of third parties
Nothing in this agreement or on our web site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
14 Gift Vouchers
Tweed Art gift vouchers are issued in £ sterling and can be redeemed at the gallery.
Gift vouchers cannot be redeemed online currently.
Gift vouchers cannot be exchanged for cash, replaced if lost, used as a deposit on a credit sale agreement.
Gift vouchers are not valid unless endorsed at the time of purchase.
When redeeming gift vouchers, change will be given in gift vouchers except where the amount due is £4.99 or less, when cash will be given.
Gift vouchers are valid for 12 months from the date of issue.
15 No Waiver
No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16 Dispute Resolutions
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
17 Force majeure
We shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, knock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the we shall be entitled to a reasonable extension of its obligations.
18 Governing Law
These terms and conditions are to be construed in accordance with the laws of Scotland and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Scottish courts.
Tweed Art Limited
Tel: 01721 720246